Johnson & Johnson CIO: Transformational leadership needed now more than ever

摘要： Jim Swanson didn't expect to jump into crisis leadership mode three months into his new CIO role. But COVID-19...

When I stepped into the global CIO role at Johnson & Johnson last fall, I was profoundly inspired by the company’s potential to positively impact human health. With an already-solid IT foundation, I was joining the world’s largest healthcare company to leverage technology across Johnson & Johnson for the benefit of the patients and customers who count on us.

Little did I know that just three months into the job, the COVID-19 pandemic would change the world as we know it, and the work of IT leaders everywhere would become more important than ever before.

At Johnson & Johnson, technology infuses everything we do. Algorithms shape our supply chains. Data science underpins our research. Technology enables us to perform surgeries digitally. Our technology helps support patients, customers and their families around the world. Internally, our employees rely on our technology to connect, collaborate, and invent, so like most IT organizations, we had to react swiftly and enable our workforce to transition to remote working. Prior to the pandemic, just over 20 percent of our approximately 132,000 employees worked remotely, and this number has increased dramatically since the pandemic began.

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